How Identic Helped a 75-Location Auto Group Slash IT and HR Onboarding Time by 90%

In a fast-moving business like automotive sales and service, every day—and every hour—counts. That’s why one of the largest auto dealership groups in the country, spanning 75 locations, turned to Identic to automate one of the most tedious, error-prone processes bogging down their teams: on-boarding and off-boarding employees.

The results?

• ✅ 90% reduction in time spent onboarding new hires

• ✅ 82% faster offboarding response time for terminated employees

• ✅ Zero missed terminations after automation went live

• ✅ $518K in annual savings by cutting manual IT + HR effort

The Problem: Too Many Manual Steps, Too Much Risk

Before Identic, the dealership group relied on a patchwork of emails, spreadsheets, and ticket queues to manage onboarding and offboarding. With over 4,000 employees and frequent workforce changes across sales, service, and support roles, the manual process broke down often:

• New hires sometimes waited 2–3 days for systems access

• Departing employees retained access to sensitive systems for hours—sometimes days

• IT and HR were overloaded with repetitive, low-value tasks

As one IT lead put it:

“We were spending more time setting up logins than securing our systems.”

The Solution: Seamless, Cross-Department Automation

Identic stepped in with workflow automations tailored to the dealership’s tech stack—including:

• DealerConnect

• Saturn

• Microsoft Entra / Active Directory / Okta

• Email systems, Dealer Management Systems (DMS), and third-party sales apps

• HR platforms like ADP and UKG

With Identic’s no-code automation engine and real-time triggers, both IT and HR gained a shared source of truth. Automations now:

• Create and configure accounts instantly when a new hire is approved

• Assign role-based permissions based on location and job function

• Revoke access across all systems automatically upon termination

• Maintain full audit trails for compliance and internal controls

The Impact: Less Manual Work, More Security, Faster Start Times

Since deploying Identic, the auto group has transformed the employee lifecycle:

• ⏱️ Average onboarding time dropped from 3 hours to 15 minutes per employee

• 🔐 Offboarding is now automated within 5 minutes of HR marking a departure

• 🧠 IT and HR teams each reclaimed 10+ hours/week of manual work

• ⚡ New employees are productive on Day 1, not waiting for system access

Over the course of a year, the dealership group estimates $518,000+ in annual operational savings from reduced labor, fewer support tickets, and fewer security incidents.

Why It Matters

Auto groups—and other multi-location businesses—face enormous pressure to scale efficiently while staying compliant. When every hire, transfer, and departure requires human coordination across tools, things break. That’s where Identic shines.

By automating IT, Ops and HR workflows, Identic reduces overhead, boosts security, and makes your teams look like heroes.

Want to see how Identic can do the same for your business?

👉 Book a 30-minute call and we’ll automate one process live — no strings attached.